Repair Service Questions
What are your hours of operation?
Our normal business hours of operation are as follows:
Monday – Friday 8:00am – 4:30pm Eastern Time Zone
What types of equipment do you repair?
We repair many different types of equipment including bill acceptors, coin changers, vending machine control boards as well as refrigeration systems.
Due to MEI Service contract restrictions we cannot list any of the competitive manufactures we service, however our repair department has the capability to service 95% of all equipment currently on the market….all with a FULL 1 YEAR WARRANTY. If you want to know if we repair an item by a particular manufacture, please call us at 1.800.486.1020 TOLL FREE to get more information.
Do you repair older units that are no longer manufactured?
Yes we repair all makes and models of coin changers and bill validators including units that haven’t been manufactured for over 20 years. However, some of the parts for those units are no longer available and we must replace those parts with used parts that we get from scavenged units. If your unit is unrepairable then we can offer you an alternative rebuilt or new validator or changer to keep you up and running. be sure to check our online store for new and rebuilt units.
Is repairing an old unit really worth the cost?
Eastern Commercial Services, Inc. can diagnose and determine if it is worth repairing your faulty unit. If we believe that it is not in your best interest to repair a certain item, we will contact you to make a decision and no charge will be levied, we keep your interests foremost.
What is your normal turn-around-time?
Our normal turnaround time is three days before in shop repairs. If you are on one of our free pickup routes then your turnaround time will correspond to the schedule of that particular route. We can always ship back your units quickly via UPS if you need a particular unit back in service quickly just let us know what you need.
What if I get my unit back and it does not work as expected?
Eastern commercial services is first and foremost a service company. That is our only line of business we strive to make sure that your units will always work as advertised. In the rare instances that you receive a unit back that has failed you can be assured that we will take all necessary steps to correct the problem.
We find that many problems are interface and switch setting problems within the machines. Be sure to check your wiring harnesses for bent pins or loose connections. Additionally switch settings on validators can cause unexpected errors and poor acceptance as well. Once again just let us know that you have a problem and we will rectify it quickly as we do certainly appreciate your business.
I’m not happy with my current service company, will you cover their warranties?
Depending on the circumstances we may or may not offer to cover another service centers warranties. Generally we do not like to do so as we feel the quality of our repairs are head and shoulders above other companies. Being an MEI premier service partner holds us to quite high standards and therefore the unit may beyond repair due to destruction of small and delicate parts on circuit boards.
What kind of credit cards do you accept?
We accept all major credit cards. We also accept PayPal payments.
What are your company repair policies?
1.There is no charge for repair estimates on units which are non-repairable with the exception of control boards and refrigeration systems.
2.All estimates are done in good faith. If we find something else wrong with the product while repairing it, we will contact you to discuss it.
3.All Eastern Commercial Services, Inc. repairs made to current model units are covered by our no excuse full 1 year labor guarantee. Parts not repaired by us are not covered under our warranty.
4.We offer a same day rush service for an additional $20 charge.
5.Units not picked up from our shop within 30 days of service completion will become the property of Eastern Commercial Services, Inc..
6.We will make every effort to repair units which have become obsolete, however the use of used parts may be necessary to facilitate such repairs.
7.All open accounts must be current in order to receive repairs in a timely manner.
What is your shipping address?
Eastern Commercial Services, Inc.
813-A Professional Place W.
Chesapeake, VA 23320
(757) 436-1020 (800) 486-1020
FAX (757) 547-4772
We offer a unique shipping program and shipping cartons, click here for more information.